Commentary on the media and the business of content.

The announcement of the Apple iPad elicited passionate responses at frog design, the innovation firm that created a prototype tablet for Steve Jobs and Apple…in 1983. The retro designs didn’t quite make it to market (though they did come close), but the design language that frog Founder Hartmut Esslinger created for the company — known as the Snow White computer language — was used for Apple’s groundbreaking Apple II computer series from ‘83 and ’84. Now, it seems, Jobs is responsible for yet another game changer with the iPad, and Esslinger and frog were eager to weigh in on the design, technology, and strategy behind the device soon after the announcement.
“I love it,” said Esslinger from Vienna, where he teaches “convergent industrial design” at the University of Applied Arts. “The iPad is the beginning of a new category — one that is hyper-convergent and humanistic.”
Indeed, Jobs positioned the new computer as filling a heretofore unfulfilled gap between the iPhone and the Mac laptop — something that is, in Job’s words “better than the laptop, better than the smartphone.” frog Chief Creative Officer Mark Rolston calls this new category the “casual computer” because it focuses more on activities such as casual Web browsing, playing music, watching TV and movies, and updating your social media.
"Apple is making the case that consumers want to use computers for play just as much as they need them for work,” says Rolston. “We've already seen this idea take off with the iPhone—it’s clear people find value in it far beyond its use as a phone. The iPad plays right into this trend.”
For a device to be compelling as a “casual computer” it has to have both the right user interface and the right “form factor,” designer lingo for a manageable and easy-to-use industrial design. The iPad achieves both with a touch-screen, high-resolution color display and an ultra thin body with an iPhone simplicity. In essence, the hardware is designed to disappear behind the software potential. In that respect, the iPad can be many things to many people.
Technologically, Apple has raised the bar with the iPad, especially with the iBook feature, the company’s entry into the eReader market that has so far been dominated by the Kindle. frog Chief Technology Officer Meng Chee believes the iPad’s color LCD IPS touchscreen will improve readability and essentially upend the digital publishing world. “Touchscreen interaction provides the most natural interface possible for an electronic book and for a hand-held movie player,” says Chee. “Current e-books like the Nook and Kindle are based on e-ink technology with no touchscreen capability. This could define a tipping point in the publishing world.”
Or as Rolston points out: “Jobs complemented the Kindle and then held up the iPad’s color user interface. Ouch.”
Not everything about Apple’s new toy produced warm fuzzy feelings. The iWork feature seems to fly in the face of Jobs’ message that the iPad is for people who want to browse the Web, share pictures, play games, and read ebooks. Also, current iPhone users may balk at the idea of paying yet another monthly fee for data, when they’re already ponying up for similar plans. Most troubling may be the traditional desktop home screen populated by the expected icons. It seems a bit behind the times, especially when compared to the Android platform that provides content, status widgets, and incoming messages right on the homepage. “The iPad desktop is more like a place to get to other places,” says Rolston.
Nevertheless, with the iPad, Jobs and Apple seem to have tapped into the notion once again that successful products are ones that people love, just as they were doing in the early 80s when frog and Esslinger were helping to create the Apple II computers under the banner of “Form Follows Emotion.”
“The iPad is merging humanistic innovation with a culture of design and interaction that reaches the levels of high art,” says Esslinger. “In a digital world mostly deprived of any truly inspired product and experience culture, Apple stands out even more. The nearly forgotten American Dream of excellence and success is alive thanks to Steve Jobs!”
The iPad will be available in 60 days and we’re expecting iPhone-like lines at Apple stores around the world. You can bet there will be a few frogs in the queue.
The comment about the wasted
Thomas - January 27, 2010
The comment about the wasted opportunity of the icon-grid home screen is right on, but this one:
"The iWork feature seems to fly in the face of Jobs’ message that the iPad is for people who want to browse the Web, share pictures, play games, and read ebooks."
This is so dumb I assume you're being intentionally disingenuous for some reason. Apple's program is to put "everyday" computing at the center of their product development--web, email, video, games, etc. That does not mean ignoring "business" applications. It means demonstrating that 'everyday' computing is the source for innovation in the business software space now. User experiences we get used to in software like iTunes--or more accurately, from great iPhone apps--is the basis for our expectations about software in general. We want our spreadsheets and presentation software to be as awesome as our iPhone apps.
By getting out in front of this with a demo of a iPad-native iWork suite, Apple's saying that the user experience of our so-called productivity apps should be derived from the 'everyday' computing we do when, say, sitting on the couch browsing the web. Not to mention they're setting the huge expectation to developers that the future for this kind of computing device is open to more than just browsing the web, reading email, etc.
Also: come on. iWork implemented not just as an app but as a really impressive and gorgeous app? That's insane. What kind of designer is disappointed by that?
“Touchscreen interaction
Nicolas - January 27, 2010
“Touchscreen interaction provides the most natural interface possible for an electronic book and for a hand-held movie player,” says Meng Chee. “Current e-books like the Nook and Kindle are based on e-ink technology with no touchscreen capability. This could define a tipping point in the publishing world.”
Forget about touchscreen capability, and compare e-ink vs. LCD technology. After one our two hours of reading, you will throw away the glossy LCD screen of the iPad. While after six or eight hours reading on a Kindle, you will still enjoy the experience, in particular your eyes won't be tired.
The iPad may be comfortable enough to read newspapers, short documents, etc. but not to spend hours reading books like it is possible on a Kindle.
I think the iPad does not represent any danger for e-ink based readers. And Touchscreen for this particular use does not a competitive advantage.
BTW, the autonomy may be
Nicolas - January 27, 2010
BTW, the autonomy may be another problem. A Kindle, 3G turned off, allows you one or two weeks of reading even if you are a avid reader. 10 hours autonomy with the iPad is a joke.
Really?
Mesonto - January 27, 2010
Nuances make the iPad different from everything out there except the iTouch. Time will tell if people drink the Kool-Aid from Job's fountain (as Sam did). From my point of view neither the Kindle nor the iPad are the next readers, they are both proprietary and disingenuous to the potential billions of people who could use them to replace their libraries. When an open source reader with colour e-ink makes an appearance I think we will have a winner.
Thanks for the comments
Sam Martin - January 27, 2010
Thanks everyone for the comments.
Thomas, I can assure you that nothing I wrote was disingenuous. In fact, I think if you took a more objective look at the iPad (talk about drinking the Kool-Aid), you will see that Jobs does not talk about "everyday" computing. He talked specifically about creating a device that falls between the iPhone and the Mac laptop, which, might I remind you, has always been marketed as a computer for people who want to use iLife to connect and manage their personal media (photos, music, and video). He listed a number of tasks at MacWorld, and last I checked, "creating spreadsheets" was not one of them.
I think iWork has lots of potential, and I think Jobs decided to include it for that very reason — to offer a promise. But clearly it was an after thought, and I'm not sure it was the right move by Apple to include it. As Jobs said, the iPad is not a laptop, and if people begin comparing its usability to a laptop, chances are it won't hold up. As Mark Rolston has said, "The keyboard and mouse are still very useful in the workstation context." iWork just seemed out of place. And just because it looks pretty doesn't mean it's good design. Isn't that the kind of shallow label designers have been trying to shake off for, oh, the last 20 years?
Nicolas — I agree that the iPad's LCD screen can't hold in terms of battery life to the Kindle, but this LCD IPS screen offers much better viewing angles than a typical LCD screen. Plus, Apple is using a new A4 processor from P.A. Semiconductor, the company they acquired in 2008, so it lowers battery consumption. But again, the promise is the selling point here. The fact is, the iPad makes the Kindle look and feel 30 years old. Most people will sacrifice battery life for a product they love.
Apple's Win, Wrapped In a Miss, Rolled in Confusion
Dave Allen - January 27, 2010
I'd like to share a post outlining our thoughts [our, being Fight, a strategy company] on how we feel Apple, and Steve Jobs in particular, missed a huge opportunity.
Excerpts:
So, Apple has this device, this “new” computer.
This fresh way of seeing the world.
This third option.
And what do they do?
They spend the entire presentation NOT saying that.
This was, without a doubt, the single worst product drop we’ve ever seen from Apple.
He [Jobs] set out to reintroduce a product category – the computer designed for home life – and he failed to bring that single point home.
Apple's Win, Wrapped In a Miss, Rolled in Confusion
" He listed a number of
Thomas - January 28, 2010
" He listed a number of tasks at MacWorld, and last I checked, "creating spreadsheets" was not one of them.'
I wasn't able to make my point clearly. I think we're talking past each other on this. I'm saying that what Jobs specified as tasks for the "in between" device is not an exhaustive list of use cases for the device; it's a context for user experience expectations. Six bullet points on a slide a paradigm does not make.
Put it this way: what other spreadsheet program (and presentation program and page layout software) has ever been derived from a user experience once based on flipping through photos or writing emails? Until now, those have been distinct categories, with the "business users" always demanding their "power features" and bullshit like that. Apple is *showing*--not saying--that "what you have learned and grown to love about computing at home, on the couch, on the bus, should be a starting point for a different approach to computing in general."
Also: I bet that the designers and developers who built these new versions of iWork didn't consider them an "afterthought!" Yes, they're pretty. They also have a pretty insane level of interaction design nuance. I know you frog designers get all worked up when you think someone's accusing design of being "just about pretty." HEY MAN, DESIGNERS ARE MORE THAN PRETTY MAKERS WE GOT A SEAT AT THE TABLE NOW WE IS STRATEGISTS K?. Christ, we know, we know.
Designer joke: Q: How do
Thomas - January 28, 2010
Designer joke:
Q: How do you make a Senior Design Analyst angry?
A: You tell her that her mockups look beautiful.
Ba-dum-dum.
semi-casual?
hc - January 28, 2010
Hey! Thanks for the thoughtful commentary! A treat after slogging through the swamp of two line tweets from twits who are spewing the party-line from whoever butters their bread.
Agreed the iPad qualifies as something new. And while it may be just a shift in the paradigm for experienced Apple & iPhone users, it warrants less instant opinion. Like living with it a few days - if not more. At first look, it appears to be seriously USEFUL! (semi-casual?)
I may be in the line as well!
Kudos to Apple! Uniquely, they continue to evolve the state of the art. Over thirty years of real integration -and- real consideration of the experience. It shows.
not again
Jason - February 1, 2010
dear frog design: when the iPhone came out, you put up on your site your 80s apple phone you designed, that was never produced. you didn't design the iPhone. now, the iPad is out, and you're putting your 80s tablet up on your site, and you have absolutely nothing to do with the iPad's design or production either. so, we get the picture: you were plugged into to apple 27 years ago designing products whose ideas were ahead of their time. but your work for apple then was neither frog's ideas nor is your irrelevant design in 1983 in anyway influential on apple's design today. maybe focus your energies on doing something relevant NOW instead of using your marketing dollars and pr machine to spin your egomaniacal b.s. around work never produced and simply out of date?
> "Most people will
tacit - February 4, 2010
> "Most people will sacrifice battery life for a product they love"
nice sound bite, like the rest of the article - let's see your data!
iPad success has two
Ronnie Williams - March 2, 2010
iPad success has two aspects, one is a complete failure among some individuals and the other is complete success. Many people haven`t tested it yet while those who have used the Apple iPad and Apple iPad accessories love it because of the amplification of the great touch technology offered in ipod touch and iphone.
iPad success has two
Ronnie Williams - March 2, 2010
iPad success has two aspects, one is a complete failure among some individuals and the other is complete success. Many people haven`t tested it yet while those who have used the Apple iPad and Apple iPad accessories love it because of the amplification of the great touch technology offered in ipod touch and iphone.