Blog Amphibious
By Adam Richardson - December 2, 2010
Blog Amphibious
By Adam Richardson - November 15, 2010
For this second post in my series on how to understand and create customer experiences for the Harvar Business Review (read the first post on defining customer experience here), I look at customer journey maps.
Blog Amphibious
By Adam Richardson - March 4, 2010
We need to rethink the traditional combination of CEO, COO, CTO, CMO and CFO. Back when companies were about routinization and optimization for efficiency and profit in stable industries perhaps this combination made sense, but in today's complex world it is woefully inadequate. As Dan Pink writes in his new book Drive, most organizations today are less based on procedural algorithms and must run on ad hoc heuristics. The tidy C-suite club of old just doesn't cut it in today's messy, disruptive, complex world.
Blog Amphibious
By Adam Richardson - February 17, 2009
Picking up on my colleagues Robert Fabricant and Jon Kolko talking about the recent IxDA conference, I thought I'd add a few thoughts. I didn't attend the conference, but their posts about behavior and its place in interaction design struck a chord with me.
Robert's argument is that the true medium of interaction designers is not technology, but behaviors.
