Blog  Design4Impact

The Innovator's Dilemma

Nice to be included in Fast Company's (FC) Top Ten list of the “Most Innovative Design Firms.” Some great company there. Not just IDEO, but Pentagram, Rockwell, and Smart, to name a few. That said, the list seemed to emphasize companies that make cool shiny things. Where were Doblin, Stone Yamashita or Jump Associates? Perhaps they don’t fit FC's definition of 'design' any longer. In fact, given that rationale, I was surprised to see Smart at the bottom of the list. The FlipHD has to be the best new shiny object of the year. Just ask my kids.

But you have to ask yourself: what is so 'innovative' about design firms creating great new products (or interfaces or environments)? Isn't that what we have always done? Many of us have made a significant effort to extend our impact beyond the tangible and visible to transforming services and systems. Makes it much harder to get on the next FC hotlist, I guess. The fact is, to most businesses 'innovation' just means 'new': new products, new services, new revenue streams, new markets...which is really nothing NEW at all! Helps to explain why 'innovation' is facing a severe identity crisis right now.

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