Sense of Direction

By frog healthcare group - April 14, 2009

These fieldnotes describe a doctor’s method for providing physician referral names and directions to his patient after completing a final checkup, and his staff’s procedures for providing more information about the referrals. This study occurred in the Winter of 2005. It was the last of three visits for the patient. The doctor is a fertility specialist in Central Texas, and the patient’s name is Tanya (my wife). I accompanied her to all three visits and used it as an opportunity to observe and document a referral process.

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