[...] The first relates to a theme we often discuss at frog — that true computing innovation today is much more than convergent hardware-software product innovation. Convergence involves content and services, which means any real product innovation will require addressing the broader business system in some way (e.g., through integration with services, through new partnerships). Bringing this lens to a traditional product design process changes what and how we research, where we look for inspiration, and what we design. (This concept of the computing device as a “white box” is also discussed here: http://designmind.frogdesign.com/videos/misc/...). [...]